Please note that September 26 is the last day that we can process transactions such as annuity withdrawals, terminations, and loans until we complete the transition to our new Portal experience. After that date, we are unable to guarantee any transactions will be processed until the transition is complete. We expect that online transactions will become available again on October 7. If you need help processing an urgent transaction during this window, please reach out to a Customer Service representative at 800-628-6011.